This Privacy Policy describes how MIXED (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.smellmixed.com (the “Site”).

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/ibdms0-ya/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/ibdms0-ya/privacy_policy).

1. Information We Collect

We collect personal information that you provide directly to us, including:

  • Name

  • Billing and shipping address

  • Payment information (processed securely through Shopify and never stored by us)

  • Email address

  • Phone number (optional)

  • Order details

  • Any messages you send us

We also automatically collect certain device information via cookies and analytics tools, including:

  • IP address

  • Browser type

  • Time zone

  • Pages viewed

  • Referring website

  • General usage patterns

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you about your order

  • Send shipping updates and tracking

  • Detect and prevent fraud

  • Improve our store, marketing, and customer experience

  • Provide customer support

  • Run analytics for store performance

We do not sell your personal data.

3. Sharing Your Information

We share your information only with trusted service providers, including:

  • Shopify (our ecommerce platform)

  • Payment processors (Shopify Payments, PayPal, etc.)

  • Shipping partners (e.g., Chit Chats, Canada Post, USPS)

  • Analytics tools (Shopify analytics, Meta Pixel, Google Analytics if enabled)

These partners receive only what is required to provide their service.

4. Cookies

Our Site uses cookies to:

  • Remember your cart

  • Personalize your experience

  • Enable checkout

  • Run analytics and improve performance

You may disable cookies in your browser settings, but parts of the site may stop working properly.

5. Your Rights (Canada + International)

Depending on your region, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections

  • Request deletion

  • Opt out of marketing communications

To exercise these rights, contact us at support@smellmixed.com.

6. Data Retention

We retain your order information for our records unless and until you request deletion or unless required by law.

7. Security

We follow industry-standard practices to protect your data. All payments are processed securely through PCI-compliant providers.

8. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

9. Contact Us

For questions or concerns, please contact us at:
suppport@smellmixed.com