Thank you for shopping with MIXED. This Shipping Policy explains how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1–2 business days.

  • Orders placed after 5 PM will be processed the next business day.

  • During high-volume periods or product drops, processing may take an extra day.

2. Shipping Carrier

We ship all orders through Chit Chats, which hands off shipments to:

  • Canada Post for Canadian orders

  • USPS for U.S. orders

All orders include full tracking.

3. Shipping Rates & Delivery Times

πŸ‡¨πŸ‡¦ Canada

Shipping rates are calculated at checkout based on your address.
Estimated delivery time: 2–7 business days.

πŸ‡ΊπŸ‡Έ United States

We offer U.S. shipping using Chit Chats β†’ USPS.

  • Rates are calculated at checkout

  • Estimated delivery time: 4–12 business days

Any duties or taxes for U.S. customers are the responsibility of the buyer.

4. Tracking Information

A tracking number will be emailed to you once your order has shipped.

Please note that tracking updates may take up to 24 hours to appear after the label is created.

5. Incorrect or Incomplete Addresses

Please double-check your shipping information at checkout.

We are not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to incomplete addresses

  • Packages returned to us

If a package is returned, we will contact you to arrange reshipment.
Additional shipping fees may apply.

6. Lost, Missing, or Stolen Packages

Once a package is marked Delivered by the carrier, MIXED is no longer responsible for lost or stolen items.

If your package appears lost:

We will help you investigate but cannot guarantee refunds for carrier errors.

7. Damaged Items

If your item arrives damaged:

We will send a replacement at no additional cost if the damage occurred during transit.

8. Order Changes & Cancellations

We cannot modify or cancel orders once they have been shipped.
If you need assistance, contact us as soon as possible at support@smellmixed.com.

9. Contact Us

For shipping questions or order issues, email us at:
support@smellmixed.com